Broken Face Ring – Venus Orchid

We stand behind the quality of our products. Your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to make it right.

1. Return Eligibility

• To be eligible for a return, your item must be:Unused and in its original condition (e.g., no scratches, tears, or damage).In the original packaging with all tags and accessories included.Returned within 7 days of receiving your order.
• Please note: For hygiene reasons, certain items (e.g., final sale, promotional, or personalized items) cannot be returned unless faulty.

2. Non-Returnable Items

• Gift cards
• Downloadable software or digital products
• Products marked as "Final Sale" or "Clearance"

3. How to Initiate a Return

To start a return, please follow these steps:

1. Email our customer service team at service@kutekrap.com within the return period.
2. Include your order number and the reason for return.
3. We will email you a Return Merchandise Authorization (RMA) number and instructions on where to send your package.

• ⚠️ Important: Returns sent without an RMA number cannot be processed.

4. Return Shipping Costs

• The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received a wrong or defective item).
• We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed to your original payment method within 5-10 business days.
• Please note: Shipping fees are non-refundable. You will be responsible for the cost of return shipping.

6. Exchanges & Damaged/Defective Items

• The fastest way to exchange an item is to return the original one for a refund and place a new order.
• If you receive a damaged or defective product, please contact us immediately at service@kutekrap.com with photos of the damage. We will gladly send a replacement or issue a full refund, including shipping costs.

7. Questions?

If you have any questions about our return policy, please contact us:
Email: service@kutekrap.com
Response Time: Within 24 hours on business days.